Ticketing system

* Integrated Knowledgebase - cases can be sent to the knowledgebase by setting a flag on the case
* Users can view progress on cases and submit additional information
* Users can upload and attach files to cases
* Built-in reporting shows time spent on problem categories, departments
* Login and authorization integrated with Joomla! users table
* Non-registered users can open support cases (optional)
* All case management and reporting is done via front-end, meaning support reps do not have to have back-end access
* Integrated with Joomla mail function for communication with reps and users
* Can assign default support rep to problem categories

€195 One Time Fee